WOOCS 2.2.5

Returns

When you place an order on maisoncori.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Should the special anti-wardrobing plastic tag be removed, no return will be accepted.

Where provided, belts and any packaging such as instructions, authenticity cards, and garment bags, should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance or to request and exchange please contact us on +44 20 7846 0284 or at returns@maisoncori.com. A return label will be sent to you via email, accompanied by detailed instructions about the return process.

You may return your items to us using your own shipper, from a list of reputable firms provided by us with the return label. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send. You will also need to be able to provide us with a tracking number if requested.

Returns outside the UK

  • For returns outside the UK, please use a courier company of your choice to return the item back to us. Please use a reputable courier company such as DHL, or any of the companies suggested in the returns instruction email.

Please note items received outside of the specified returns period will not be accepted.

maisoncori.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: clientservices@maisoncori.com

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please follow these instructions, and include any labels sent to you via email. This will help us process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us address provided with returns instruction email, and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to. Items must come with plastic anti-wardrobing tag intact, otherwise return will be refused.

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

For further assistance please contact us on +44 20 7846 0284  or at clientservices@maisoncori.com